# Terms of service

Last updated October 23, 2026

## Who we are

RetailVerify is a product of ForkPoint Ltd. ("ForkPoint", "we", "us", "our"), a
company registered in Bulgaria with its registered address at 14 Slivnitza Str., Ruse, Ruse 7000, Bulgaria.

## Scope

These terms cover the RetailVerify website. Browsing this site does not create a testing, monitoring,
or other service agreement.

## Inquiries

Package descriptions on this site describe the scope of our services. They are not offers with a
fixed price. 1 of 1 general forms have a submission endpoint. Connected forms send the entered fields and form name to the configured service. Abuse-prevention proof is included when enabled. Forms without an endpoint do not send data. A confirmation screen does not confirm a booking or an agreement.

## Use of the website

Use the site lawfully. Do not attempt unauthorized access, disrupt the service, or misuse other
people’s personal data. You may read and share links to public pages. Any licence to paid materials
must appear in the applicable purchase agreement. Third-party materials retain their own licence
terms.

## Service agreements

Testing and monitoring services start only under a separate written agreement. That agreement states
the service scope, test coverage, price and taxes, timeline, environments, and each party’s duties.

## Consumer rights and refunds

Mandatory consumer rights apply where the law requires them. Eligible EU distance contracts generally
have a 14-day withdrawal period, subject to legal exceptions. Starting digital content does not alone
remove that right; the required express consent, acknowledgement, and confirmation must be obtained.
Any commercial guarantee adds to statutory rights. This draft does not establish a working sales or
withdrawal process.

From 19 June 2026, covered online consumer contracts with a withdrawal right also require an
easily accessible online withdrawal function. Before enabling sales, the operator must provide
that function and acknowledgement on a durable medium. The accessibility report email draft
does not provide that function. Remedies for non-conforming digital content remain separate
from the withdrawal right.

## Results and liability

Automated testing reduces risk but cannot find every defect. No specific business result is promised.
Nothing in these terms excludes liability or consumer remedies that the law does not allow us to
exclude.

## Questions, disputes, and changes

Send questions or complaints using the contact details below. We will seek to resolve them directly. These terms do
not limit your right to contact a competent authority or court. Confirm the operator’s jurisdiction
and applicable dispute process before launch. Changes appear on this page with an updated date and do
not automatically change an existing signed agreement.

The EU Online Dispute Resolution (ODR) platform closed on 20 July 2025.
The operator must identify the applicable alternative dispute resolution body and whether
it participates in that procedure. [EU dispute resolution bodies](https://consumer-redress.ec.europa.eu/dispute-resolution-bodies).

## Contact us

For questions about these terms, contact us:

**ForkPoint Ltd.**, 14 Slivnitza Str., Ruse, Ruse 7000, Bulgaria
Email: [hello@forkpoint.com](mailto:hello@forkpoint.com)
Telephone: [+359878466722](tel:+359878466722)